We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I use a lot of face stuff but get lazy at night sometimes. This takes less than about 3 mins to use and you can feel it when it's done. Not harsh at all and doesn't leave your skin feeling raw at all the next day. I use the Lumin charcoal wash every night and this a few times a week, then vitamin c, retinol, and cerave pm. Skin is always bright and feeling great the next day to where many co-workers ask what I use.
This is hands down the best exfoliating scrub I have ever used. It’s gentle yet very effective. I have been using it for the last four months and my skin is always left clean and smooth after using. The entire Lumin skin collection is awesome. I get so many compliments on my skin!! You have a customer for life!!!
I’ve always had skin issues and was never really raised to take skin care very seriously. Now that I’m older, I’ve tried several products. THIS one works. First day I tried it, I was stopped twice by women asking what to use. The change in my skin was visible immediately.
I've been using their other products for a while now, and just tried this Exfoliator for the first time. Every day I use it, I feel good about how my skin feels the next morning. Will definitely buy this again when I run out!
I've used a lot of different exfoliant scrubs before, but this one tops the list. Tough enough to take off excess skin and dirt, but not rough enough to irritate your face or neck.
I love this stuff! I use it before bed and wake up with my face feeling incredibly smooth. Perfect for men of any age. Highly recommend it!
I got this for my boyfriend who has dry skin and it worked so well! He loves it and will be buying it again.
I'm not an expert, but I like it makes my skin feel good. I got it for regular care and not as a sort of treatment but I like it, will probably be rebuying!
Excellent exfoliating regime for my skin. Earlier I used to apply only the moisturizer but this exfoliating rub is not hard on my skin and doesn’t irritate my skin as other products in the market. Plus no weird after smell!!
So I have crazy oily skin and believe it or not, but I started noticing the difference in just a matter of days. My skin looks clearer, softer and smoother. This is the real deal and as long as you're consistent, you'll see the difference.
The little notecard is very helpful in providing the correct method to apply the exfoliating rub. I’ve noticed the smoothness of my skin on my face to be improving. You do not have to apply the rub every day, which is great. Recommended application is 2-4 times a week and that’s plentiful. Very convenient size and I’m looking forward to my results with continued use of this product.
Been using it for a week and I can’t believe how good this stuff works. I had a few dry red patches on my face that are almost completely gone. Pretty impressive so far.
I've been using Lumin since October, and my face is totally clear from pimples from wearing a mask for 10 hrs a day. Definitely recommend this product.
This product is awesome, I had dry flakey skin constantly and after a week using this product, not my skin is healthy and no longer gets dry and flakey.
I've only been using the product for 2 days, but it does feel refreshing on my face and has helped with some of the pimples I had on my face
Just got the product, but it feels like something is working. Do notice the face is not as oily throughout the day.
A little pricey but great stuff
I loved these products! I saw results the next day and I highly recommend to anyone who wants a better looking skin.
ordered for grandson(14) and he loves, as it is helping his mild acne
Great skin care line for men. I have seen noticeable differences
Doesn't dry out my skin and it feels like a breath of fresh air through my cheeks
One use and my son's face looked so much clearer, he loves it.
Really good product. You can feel the change after using it.
This was a gift for my son. He already use the product and likes it, just needed a refill
It is very refreshing to the skin.
Goes on smoothly. Absorbed well.
It works really well, I felt like my face was really clean after use and the bottle lasted me about 2 weeks, but for me way too pricey for this amount of product.
Love everything about this product.This is so awesome
Very good product. Have noticed huge differences in less than a week.
Great product! First time I used I could already see a big difference no joke
Works really well.
Smells great. I feel clean after using it.
Great for the face
left skin clean and fresh
fast and accurate.